Central provides interpreters to ease foreign customers' experience in shopping for items, provide information and recommend services as needed.
Central sponsors "the Breastfeeding Campaign" by frequently publicizing documents and posters relating to the issue and providing breastfeeding rooms equipped with a counter for changing diapers, a sink for cleaning, and other conveniences, as well as a sofa.
Central is pleased to present Premiere Lounge, a complimentary service for our Central Card foundation members. Premiere Lounge is an exclusive facility for members to rest while shopping at the store. One guest is allowed per cardholder.
RESERVED PARKING AREA
(Central Credit Card Platinum & VIP) Central reserves special parking space at Central Chidlom for Central Credit Card Platinum and Central VIP Card holders. Reserved parking areas are available at Central Chidlom (Morakot parking lot and Busarakam parking lot), Lardprao, Bangna, Pinklao, Rama II, Silom Complex, Ramindra, Rama III, Rangsit, Chaengwattana, Hadyai and Phuket.
The handicapped-friendly parking space is available exclusively for those who need, where is easy to pull over and access to our store. The handicapped parking is available at Central Chidlom (Busarakam parking lot), Lardprao, Pinklao, Bangna, Chaengwattana, Rama II, Rama III, Rangsit, Pattaya Beach, Hadyai and Phuket.
When the total merchandise purchased within one day at a single branch location is valued at over 2,000 Baht, tourists can claim up to a 6% VAT Refund by presenting their collected receipts and passport to obtain a VAT Refund Invoice. Please contact Customer Service Counter at every Central store.
RETURN & EXCHANGE POLICY OF CENTRAL DEPARTMENT STORE
Central accepts exchanges and returns with the following conditions:
HOME & HOTEL DELIVERY
- Keep all your receipt(s), sales slip(s), full tax refund paper(s) and/ or Exchange or Return/ Refund Card.
- Merchandise returned or exchanged must be made within 14 days from the date of purchase.
- Merchandise returned or exchanged must be in the same condition at time of purchase.
- Merchandise returned or exchanged must be done at the branch of purchase only.
- Merchandise that cannot be returned or exchanged includes swimwear, lingerie, accessories, fashion jewelry, cosmetics & fragrances, books & magazines, fabrics and sales items.
- Method of payment for returned merchandise shall be the same as on date of purchase. However, there might be some changes during the promotional campaigns of the store.
You Shop, We Drop. With Central Home Delivery, you can shop for whatever you need and leave the lifting to us your purchase delivered FREE from the store to your door! for minimum 10,000 Baht purchase total within one day at a single branch.
MERCHANDISE TRANSFER SERVICE
Free Merchandise Transfer Service is offered at every Central Store. If you cannot find the size of clothes you want or any merchandise is out of stock at the branch location you visit, Central is able to check the availability of the merchandise at other branch locations. Upon request, merchandise will be transferred for the customer within 3 days. Please contact any Cashier Counter.
Baby Strollers are available in all branches at Customer Service Counter. Remarks: Please bring your current ID card
Wheel Chairs are available in all branches. Please contact Customer Service Counter. Remarks: Please bring your current ID card.
CENTRAL GIFT VOUCHER
Whether it be for a birthday, an anniversary, or simply presented as a token of gratitude, Central Gift Voucher is the perfect gift to give to someone special. Central Gift Voucher is available at three price values: 200 Baht, 300 Baht, and 500 Baht. With unlimited validation and thousands of top-quality merchandise in our department stores and business units to select from, Central Gift Vouchers are as good as cash. Please contact Customer Service Counter at every Central store.
CENTRAL GIFT CARD
This year, express your holiday sentiments with a trendy and stylish pre-paid electronic card in 3 new designs and 3 special occasion message options: Best Wishes, Especially For You and Happy Birthday available in 1,000 / 1,500 / 2,000 / 3,000 Baht denominations. The pre-paid debit card is valid for 2 years from the date of purchase and can be used at every Central store, Supersports, Marks & Spencer and Tops supermarket (only at Central Stores). Please contact Customer Service Counter at every Central store.
THE 1 CARD
With The 1 Card, you can earn points at the following Central Retail Corporation: Central Department Store, ZEN Department Store, Robinson Department Store (except Nakorn–Srithammarath and Phuket branches), Power Buy, SuperSports, B2S, HomeWorks, – a total of over 280 locations across Thailand.
TOURIST PRIVILEGE CARD
In order to promote tourism industry in Thailand, Central is pleased to present 5-70% discount to foreign tourists when they make purchases at every Central Store (conditions applied). Simply show passport or ID card to the Information/Customer service/Cashier counter officers of any Central Store, Tourist Privilege Card will be granted.
WESTERN UNION MONEY TRANSFER SERVICE
The international money transfer service that assists you in sending money to your family and relatives back home, even in time of emergency such as baggage loss, or accident while traveling aboard that requires fast cash, etc. Western Union is the fastest and most reliable way of delivering money to your final destination almost everywhere in the world in just a few minutes.
TAX INVOICE SERVICE
Customers can obtain full tax invoices from purchases made at Central Department Store on one day at one branch (except rental shops, B2S, Supersports, Power Buy, TOPS where customers can obtain full tax invoices for such purchases at rental shops). Please contact Customer Service Counter at every Central store. For faster service on your future transactions, please give your telephone number to our Customer Service representatives to be put in the system (at each branch).
LOST & FOUND
Customers can report lost or stolen items at the Customer Service Counter at every Central Store. Our Lost & Found Service will work with related units to find and return belongings to their owners.
BANGKOK CITY MAP
Central provides maps and information on tourist sites and landmark locations in Bangkok for our Thai and international customers. We also offer tips and additional information for traveling in Bangkok upon request.