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PERSONAL SHOPPER SERVICE
At Central Chidlom, the renowned fashion stylists provide professional advice on attire, make-up, hair styling and accessories….and it's FREE! To book your FREE appointment at Central Chidlom, visit Personal Shopper Room 2nd fl. or contact Customer Service Tel: 0 2793 7775.
Central Chidlom provides the limousine that is comfortable, spacious and safe. Our limousine can sit up to 5 persons with ample space for wheel chair, baby stroller, and shopping bags. For more information, please contact Information Counter 1st fl, or Customer Service Tel: 0 2793 7775.
THE CENTRAL GIFT REGISTRY
Central gladly introduces its gift registry services - an easy and effective way to let your guests know what you want on your birthday, wedding, baby showers, and other special occasions. For more information, please contact Central Gift Registry Counter at Central Chidlom 5th fl. or Customer Service Tel: 0 2793 7775.
Stroll and shop without holding shopping bags, Central makes your shopping easier by helping you carry shopping bags to your car boot. Use our FREE Porter Service at Central Chidlom. Please contact Information Counter 1st fl. or Customer Service Tel: 0 2793 7775.
For your shopping convenience, Central provides complimentary shuttle service to Central Chidlom from 5 locations: Arnoma Hotel, Grande Center Point, Courtyard Marriot, Bamrungrad Suites, Bamrungrad Hospital and Bangkok Hospital where you can experience the best and the most exciting shopping paradise in Bangkok.
As a token of gratitude for loyal customers, Central offers a resting place after a shopping spree at our store. One guest is allowed per cardholder. At the Platinum Lounge, holders of Central Mastercard Platinum can use various services, from electronic massage chair to internet access, beverages and snacks, etc. Location: 7th fl.
The lounge is exclusively for Muslim ladies, like a small oasis which preserves privacy so that you can unveil a purdah and are just relaxed during shopping. Ladies' Lounge is on the 6th fl. inside the workshop room. (Limited period from July to September)
FREE 30-MINUTE PARKING
For fast and convenient service, Central Chidlom is pleased to offer free 30-minute parking service at the Morakot parking lot (Outdoor) and the Busarakam parking lot (Basement). The parking rate is free for the first 30 minutes. Additional minutes are calculated at the rate 20 Baht/ 10 minutes.
TAXI QUEUE STAND
Central Chidlom provides seating for our customers waiting in line at the taxi queue. Central employees are available to assist you in carrying your shopping bags while waiting in line or loading purchases into taxis at the east wing door, Soi Chidlom and the west wing door, Soi Somkid.
Central provides interpreters to ease foreign customers' experience in shopping for items, provide information and recommend services as needed. At Central Chidlom, please contact any Cashier Counter, Information Counter 1st fl or Customer Service Tel: 0 2793 7775.
ONE-POINT PAYMENT SERVICE
No longer will you have to worry about paying for items at every cash register for particular section/department, or about holding on to a growing number of shopping bags in our Department Store. Your selected items will be brought to the Customer Service Counter awaiting your payment. At Central Chidlom, please contact any Cashier Counter or Customer Service Tel: 0 2793 7775.
Central is pleased to present a complimentary service of the Muslim Prayer Room on the 6th fl. for our Muslim customers with facilities to perform prayers while shopping at the store.
Central sponsors "the Breastfeeding Campaign" by frequently publicizing documents and posters relating to the issue and providing breastfeeding rooms equipped with a counter for changing diapers, a sink for cleaning, and other conveniences, as well as a sofa. At Central Chidlom, the Breastfeeding Room is on the 6th fl.
Central is pleased to present Premiere Lounge, a complimentary service for our Central Card foundation members. Premiere Lounge is an exclusive facility for members to rest while shopping at the store. One guest is allowed per cardholder. At Central Chidlom, the Premiere Lounge is on the 7th fl.
Got spare time? Get yourself a hobby…at Central
Let Central Workshop add some adventure and creativity to your experience. Adults, kids and beginners are welcome! All the existing classes are led in Thai, but some instructors speak English depending on class. At Central Chidlom, the Workshop room is on the 6th fl. For workshop dates, times and fees, please call 08 5488 7786 or 0 2793 7438.
INTERNATIONAL SHIPPING SERVICE
Central provides safe and reliable international shipping service for any purchase at every Central Store to your final destination. At Central Chidlom, please contact Customer Service Tel: 0 2793 7775.
At Central Chidlom, Central Credit Cardholders can make payment at the Financial Center on the 7th fl. Other services include information inquiry, Central Credit Card and Central Personal Loan membership information and application, changes in customer information/profile and report lost or stolen cards and cancellation service.
Make your life easier with our new Counter Service - The Payment feature lets you pay all your monthly bills (eg. Central Credit Card, Utilities, Mobile Phone, Cable TV, etc.)
Counter Service is available in Financial Center at Central Chidlom, Bangna and Phuket. For other Central stores with no Financial Center, please contact the Customer Service Counter.
BABY CHANGING ROOM
Central provides the space for changing baby's diapers. At Central Chidlom, the Baby Changing Room is on the 6th fl.
MOTHER AND CHILD RESTROOM
Central provides mother and child with a restroom for two persons, which enables mother to keep an eye on her child and feel comfortable. At Central Chidlom, the Mother and Child Restrooms are on the 3rd and 6h fl.
RESERVED PARKING AREA (Central Credit Card Platinum & VIP)
Central reserves special parking space at Central Chidlom for Central Credit Card Platinum and Central VIP Card holders. Reserved parking areas are available at Central Chidlom
The handicapped-friendly parking space is available exclusively for those who need, where is easy to pull over and access to our store. The handicapped parking is available at Central Chidlom
Tourists can claim a 7% VAT Refund by presenting collected receipts and passport to obtain their VAT Refund Invoice when the total merchandise purchased within one day at a single branch location is valued at over 2,000 Baht (the total purchase must be valued at over 5,000 Baht). To refund at Central Chidlom, please contact Customer Service Counter 7th fl. or Gift Registry Counter 5th fl.
RETURN & EXCHANGE POLICY OF CENTRAL DEPARTMENT STORE
Central accepts exchanges and returns with the following conditions:
1. Keep all your receipt(s), sales slip(s), full tax refund paper(s) and/ or Exchange or Return/ Refund Card.
2. Merchandise returned or exchanged must be made within 14 days from the date of purchase.
3. Merchandise returned or exchanged must be in the same condition at time of purchase.
4. Merchandise returned or exchanged must be done at the branch of purchase only.
5. Merchandise that cannot be returned or exchanged includes swimwear, lingerie, accessories, fashion jewelry, cosmetics & fragrances,
books & magazines, fabrics and sales items.
6. Method of payment for returned merchandise shall be the same as on date of purchase. However, there might be some changes during
the promotional campaigns of the store.
HOME & HOTEL DELIVERY
You Shop, We Drop. With Central Home Delivery, you can shop for whatever you need and leave the lifting to us your purchase delivered FREE from the store to your door! for minimum 10,000 Baht purchase total within one day at a single branch. To request Central Home Delivery at Central Chidlom, please contact any Cashier Counter or Customer Service Counter 7th fl.
MERCHANDISE TRANSFER SERVICE
Free Merchandise Transfer Service is offered at every Central Store. If you cannot find the size of clothes you want or any merchandise is out of stock at the branch location you visit, Central is able to check the availability of the merchandise at other branch locations. Upon request, merchandise will be transferred for the customer within 3 days. Please contact any Cashier Counter.
Baby Strollers are available in all branches at Customer Service Counter. At Central Chidlom, please contact Customer Service on the 7th fl. Remarks: Please bring your current ID card
Wheel Chairs are available in all branches. Please contact Customer Service Counter. At Central Chidlom, wheelchairs are available at the east wing door, Soi Chidlom and the west wing door, Soi Somkid and the Busarakam parking lot (Basement). Remarks: Please bring your current ID card.
CENTRAL GIFT VOUCHER
Whether it be for a birthday, an anniversary, or simply presented as a token of gratitude, Central Gift Voucher is the perfect gift to give to someone special. Central Gift Voucher is available at three price values: 200 Baht, 300 Baht, and 500 Baht. With unlimited validation and thousands of top-quality merchandise in our department stores and business units to select from, Central Gift Vouchers are as good as cash. Please contact Customer Service Counter at every Central store.
CENTRAL GIFT CARD
This year, express your holiday sentiments with a trendy and stylish pre-paid electronic card in 3 new designs and 3 special occasion message options: Best Wishes, Especially For You and Happy Birthday available in 1,000 / 1,500 / 2,000 / 3,000 Baht denominations. The pre-paid debit card is valid for 2 years from the date of purchase and can be used at every Central store, Supersports, Marks & Spencer and Tops supermarket (only at Central Stores). Please contact Customer Service Counter at every Central store.
THE 1 CARD
With The 1 Card, you can earn points at the following Central Retail Corporation: Central Department Store, ZEN Department Store, Robinson Department Store (except Nakorn–Srithammarath and Phuket branches), Power Buy, SuperSports, B2S, HomeWorks, and Office Depot – a total of over 280 locations across Thailand.
TOURIST PRIVILEGE CARD
In order to promote tourism industry in Thailand, Central is pleased to present 5-70% discount to foreign tourists when they make purchases at every Central Store (conditions applied). Simply show passport or ID card to the Information/Customer service/Cashier counter officers of any Central Store, Tourist Privilege Card will be granted.
WESTERN UNION MONEY TRANSFER SERVICE
The international money transfer service that assists you in sending money to your family and relatives back home, even in time of emergency such as baggage loss, or accident while traveling aboard that requires fast cash, etc. Western Union is the fastest and most reliable way of delivering money to your final destination almost everywhere in the world in just a few minutes. At Central Chidlom, please contact Western Union Counter on the 3rd fl. Or contact Call Center: 0 2101 8700
TAX INVOICE SERVICE
Customers can obtain full tax invoices from purchases made at Central Department Store on one day at one branch (except rental shops, B2S, Supersports, Power Buy, TOPS where customers can obtain full tax invoices for such purchases at rental shops). Please contact Customer Service Counter at every Central store. For faster service on your future transactions, please give your telephone number to our Customer Service representatives to be put in the system (at each branch). At Central Chidlom, service available at Customer Service Counter, 7th fl and Gift Registry Counter, 5th fl.
For your convenience in shopping at Central Department Store, we proudly introduce our reliable bag deposit service along with free delivery service to your vehicles. At Central Chidlom, service available at the Gift Exchange Counter, Housewares Department and the front counter at Premiere Lounge.
LOST & FOUND
Customers can report lost or stolen items at the Customer Service Counter at every Central Store. Our Lost & Found Service will work with related units to find and return belongings to their owners. At Central Chidlom, please contact Customer Service Counter 7th fl.
BANGKOK CITY MAP
Central provides maps and information on tourist sites and landmark locations in Bangkok for our Thai and international customers. We also offer tips and additional information for traveling in Bangkok upon request. At Chidlom, please contact Information Counter 1st fl or Customer Service Counter 7th fl.