Home > Online Shopping > Return Policy

Every product featured on this website can be returned within 14 days from the date of delivery.

Remark: The following products are not refundable: cosmetics, earrings & watches, pen refills, fabrics, night gowns, innerwear, swimwear, Belly Belt, and discounted items.

Central Online Shopping will also not accept returned merchandise if it is returned because the merchandise does not suit the customers' personal tastes and styles.

Customers can return the product(s) at:
- Thailand Post office branches or TNT Express Worldwide (click here for branch information) with the purchase order and the intact product enclosed and sent to the address below (customers are responsible for the delivery fee).

Customer Service Department 7th Floor, Central Chidlom
1027 Central Department Store 7th Floor
Ploenchit Road Lumpini Sub district
Patumwan District Bangkok 10330

- The Customer Service department, 7th Floor, Central Chidlom Tel. 0 2793 7001 (during the business hours and at this branch only). Customers must return the intact merchandise themselves with the purchase order enclosed.

Remarks:
- Postal return: Enclose invoice/receipt with returned merchandise (unopened package) and send to our postal address. Merchandise will be inspected and checked by our staff to ensure they are still in perfect condition. Our consultants will contact you within 5 business days to confirm the return.
- Please allow for a transit time of 7-10 business days for the return.
- Shipping and handling charges are not refundable.
- In-store return: In-store returns are available at the Customer Service Department, Central Chidlom. Please take merchandise (unopened package) and invoice/receipt with you as proof of purchase.
- Money return policy:
  - If customers paid for merchandise by transferring money to one of our bank accounts,
    Central Online Shopping will transfer the money back to the customers' bank account within 7 working days. If there is transfer fee,
    the transfer fee will be deducted from the amount of money which Central Online Shopping will transfer to you. Central Online Shopping
    will transfer money back via customers' bank account.
  - If customers paid for merchandise by credit card, the customers' credit card will be credited back within 14 working days.
  - Central Online Shopping will return money in cash to in-store return customers and only when customers paid for merchandise by
    money transfer.
- Central Online Shopping recommends that you consult with our operation service staff at Central Online Shopping via telephone at 0 2650 3753, on Mondays–Saturdays between 10:00 a.m.–19:00 p.m. before returning item(s).
- The following proofs of purchase are required for returns:
   1. TNT address label in a plastic envelop enclosed on the parcel
   2. Sales slip / tax invoice from Central Online Shopping
   3. Money transfer slip / Credit card payment confirmation email