HOW TO RETURN

Central Online offers 3 options to return your item:

Return Policy : Click Here

 

 

VISIT YOUR NEAREST STORE TO DROP OFF AT CLICK & COLLECT SERVICE

Please see more details for Return at store here

FILL IN RETURN FORM

If you encounter any problem and wish to return simply click Return Form
Our Customer Support Specialist will contact you within 1 day to arrange the pick-up.

PICK UP SERVICE AT YOUR DOORSTEP: REACH OUT TO OUR CUSTOMER SUPPORT SPECIALIST TO ARRANGE PICK UP SERVICE.

  • Tel 1425
  • Live Chat : How to access Live Chat
  • Inbox Facebook : https://www.facebook.com/CentralOnlineShopping/
  • Office Hours : Monday - Sunday 9.00 AM - 11.00 PM
  • Customer Support Specialist will contact you to confirm pick up date and packing condition for return process.
  • You will receive SMS with tracking number before pick up date
  • Please show your SMS with return parcel to our staff.

 

RETURN PROCESSREFUND PROCESS
(IN CASE OF RETURN ACCEPTED OR CANCELLATION) 
LOGISTICS TO CENTRAL’S WAREHOUSEQUALITY CHECKPAYMENT METHOD REFUND METHOD LEAD TIME
LOGISTICS FROM

BKK
3 – 5 DAYS

UPC
4 - 6 DAY
2 DAYSCASH ON DELIVERYBANK TRANSFER 3-5 DAYS AFTER RECEPTION OF YOUR BANK DETAILS
PAY AT BANK COUNTER , BANK TRANSFER (1-2-3 SERVICE)
CREDIT CARD / DOLFIN (CREDIT CARD)REFUND TO CREDIT CARD2-3 DAYS TO PROCESS WITHIN CENTRAL & 7-15 DAYS FOR THE BANK TO PROCESS THE REFUND **THE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE**
DEBIT CARD / DOLFIN (DEBIT CARD)REFUND TO DEBIT CARD7-45 DAYS FOR THE BANK TO PROCESS THE REFUND
THE 1 POINTTHE 1 ACCOUNT3-5 DAYS
DOLFIN WALLET BALANCE / DOLFIN (BANK ACCOUNT)REFUND TO WALLET BALANCE1 DAY

Remarks

In case that a customer used The 1 points redemption as a cash discount together with other payment method in a purchase, we will firstly refund The 1 points to your account and then will refund the rest amount to the same payment method used in the purchase.

 

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