Return and Refund Policy

Product can be returned within 14 days after the parcel is delivered. Except Electronics, Mobile Phones, Tablets & Gadget and Appliances product can be returned within 7 days after the parcel is delivered.

RETURN CONDITIONS

To be eligible for return, returned item(s) and its packages must be in the conditions according to the below guideline:

RETURN REASONSCONDITIONS
SEALED CONDITION (PLASTIC SEAL MUST NOT BE UNWRAPPED AND STICKER HAS NOT BEEN PEELED OFF)NEW CONDITION (NEVER BEEN USED)ITEM(S) AND ITS ACCESSORIES MUST ALL BE RETURNED (FREE GIFT, MANUAL, ACCESSORIES, ORIGINAL BOX)TAGS & LABELS ATTACHED
DEFECTIVE, DAMAGEDNOT NECESSARYNOT NECESSARY
EXPIRED, MISSING ITEM , NOT AS ADVERTISED , INCORRECT ITEM DELIVERED , SIZE DOES NOT FITNOT NECESSARY
NOT NECESSARY(EXCEPT HEALTH AND BEAUTY)
CHANGE OF MIND

“Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than Defective, Damaged, Expired, Missing item , Not as advertised , Incorrect item delivered, Size does not fit. Items eligible for return must be in their original condition , unused and in original package. More information regarding return policy is listed in the below guideline:

 

  1. Fashion
    • Earrings cannot be returned.
    • Accessories & Jewelry that are made to order cannot be returned.
    • Swimwear must be tried on over underwear without removing the hygienic strip. If the hygienic strip has been removed or tampered with, they are no longer eligible for return. Returned item(s) must be in their original condition, unworn, unaltered, and unwashed with all tags attached.
    • Underwear (bras) must be returned in their original condition, unworn, unaltered, and unwashed with all tags attached. Underpants and a set of bras with underpants cannot be returned.
    • Fashion clothes can be tried. Return items must be in their original condition, unworn, unaltered, and unwashed with all tags attached.
    • Footwear products must be returned in their original condition. Shoe soles must be clean and unused.
    • Watches, Eyeglasses, and Accessories must be returned in the original and unaltered condition. The package with all tags attached must also be returned.
  2. Health & Beauty
    • Cosmetics / Skincare / Personal care products must be returned in their original and sealed condition. Their packages must still be sealed with all tags attached.
  3. Mom & Kids
    • Breast pump / Breast pads / baby bottle/ storage bag / Rubber teats and rubber nipples / Baby wipes and cleaners must be returned in their unused and original condition.
  4. Pets
    • Pet food/ Pet toys/ Pet grooming/ Fish and aquatic pet supplies / Pet cleaning products must be returned in their original and unused condition. The original package and all tags attached must also be returned.
  5. Sports
    • Training equipment / Bicycle / Boxing gloves / Sandbag must be returned in their original and unused condition. The original package and all tags attached must also be returned.
    • Food Supplement must be returned in their original and unused condition. The original package and all tags attached must also be returned.
    • Massage chair that are made to order cannot be returned.
  6. Books, Games & Music
    • Books , Movie , DVD , Software must be returned in their original and unused condition. The original package and all tags attached must also be returned.
  7. Automotive & Tools
    • Oils & lubricants / Car care and cleaning products / Air refresher must be returned in their original and unused condition. The original package and all tags attached must also be returned.
  8. Office Equipment
    • Made to order and customized product cannot be returned.
    • Table/Wardrobe/Oversized furniture and Assembled furniture at delivery point cannot be returned.
  9. Electronics, Mobile Phones, Tablets & Gadget, Appliances
    • All opened / seal-broken items cannot be returned.
    • Items which the customer has filled in the warranty card cannot be returned.
  10. Luxury Brand
    • Customers can return via Brand directly (According to documentation provided in the box) or Online Contact Center (call 1425 to 2) only.
  11. Others
    • Free gift / Gift card / E-code / E-coupon / Chemical Products / Food & Beverages / Clearance items cannot be returned.

RETURN PROCESSREFUND PROCESS (IN CASE OF RETURN ACCEPTED OR CANCELLATION)
LOGISTICS TO CENTRAL’S WAREHOUSEQUALITY CHECKPAYMENT METHODREFUND METHODLEAD TIME
LOGISTICS FROM BKK 3 – 5 DAYS UPC 4 - 6 DAY 2 DAYSCASH ON DELIVERYBANK TRANSFER3-5 DAYS AFTER RECEPTION OF YOUR BANK DETAILS
PAY AT BANK COUNTER , BANK TRANSFER (1-2-3 SERVICE)
CREDIT CARD / DOLFIN (CREDIT CARD)REFUND TO CREDIT CARDTHE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE.
DEBIT CARD / DOLFIN (DEBIT CARD)REFUND TO DEBIT CARD7-45 DAYS FOR THE BANK TO PROCESS THE REFUND
THE 1 POINTTHE 1 ACCOUNT3-5 DAYS


Remark :

In case that a customer used The 1 points redemption as a cash discount together with other payment method in a purchase, we will firstly refund The 1 points to your account and then will refund the rest amount to the same payment method used in the purchase.

 

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