HOW TO RETURN AT STORE & REFUND

Item(s) must be returned within 14 days from the received date. You can return Central Department Store's product or Marketplace products that sold by Central Department store or Seller.

If you have received the wrong item(s) in your order or have received Defective, Damaged, Expired, Missing item , Not as advertised , Size does not fit , Incorrect Item delivered , Change of mind item(s) except Pre-order , we will process your return as follow.

RETURN PHYSICAL ITEM

1. Customer can Return product at Central Click & Collect counter. You can return for free at your convenience location

NOBRANCHFLOORADDRESSTEL.NO
1CENTRAL CHIDLOM 2 FL 1027 PLOENCHIT ROAD, LUMPINI, PATHUMWAN, BANGKOK 10330(02) 793-7777
2CENTRAL SILOM COMPLEX 3 FL 191 (B - 5TH  FL.,) SILOM ROAD SILOM BANGRAK BANGKOK 10500(02) 231-3333
3CENTRAL LADPRAO2 FL 1691 PAHOLYOTHIN ROAD CHATUCHAK CHATUCHAK BANGKOK 10900(02) 541-1111
4CENTRAL RAMINDRA3 FL 109/9 RAMINDRA RD. ANUSAOVAREE BANGKHEN BANGKOK 10220(02) 797-8000
5CENTRAL FUTURE PARK RANGSIT 2 FL 94 PHAHOLYOTHIN ROAD, PRACHATHIPAT THANYABURI PATHUMTANEE 12130(02) 958-6000
6CENTRAL PINKLAO1 FL 7/1 BOROMRA TCHONNANI ROAD, ARUN-AMARIN, BANGKOKNOI, BANGKOK 10700(02) 802-9000
7CENTRAL @ CENTRAL WORLD6 FL 4, 4/5  RAJDAMRI ROAD, PATHUMWAN, PATHUMWAN BANGKOK 10330(02) 100-9999
8CENTRAL BANGNA2 FL 585 DEBARATANA ROAD, BANGNA NUEA, BANGNA, BANGKOK 10260(02) 725-5000
9CENTRAL RAMA III 2 FL 79/3 SATHUPRADIT ROAD, CHONGNONSEE, YANNAWA, BANGKOK 10120(02) 673-5555
10CENTRAL RAMA II 3 FL 160  RAMA II ROAD SAMAEDAM BANGKHUNTIEN BANGKOK 10150(02) 811-7000
11CENTRAL PHUKET3 FL 199  MOO 5 WICHIT MUANGPHUKET PHUKET 83000(076) 291-000
12CENTRAL CHANGWATTANA 6 FL 99/99 MOO 2 TUMBOL BANGTALAD, AMPHUR PAKKRED, NONTHABURI 11120(02) 831-5555
13CENTRAL PATTAYA BEACH2 FL 333/102 MOO 9, TAMBOL NONGPRUE, AMPHUR BANGLAMUNG, CHONBURI 20260(038) 930-999
14CENTRAL FESTIVAL CHIANGMAI 2 FL 99/3 M.4  T.FAH HAM,A.MUEANG CHIANG MAI, CHIANGMAI 50000(053) 999-499
15CENTRAL FESTIVAL HADYAI 5 FL 1520 KANCHANAVANICH RD.,T.HADYAI,A.HADYAI  SONGKHLA 90110(074) 222-699 
16CENTRAL FESTIVAL SAMUI BRANCH2 FL 209/3 MOO 2, BOPHUT, KO SAMUI, SURAT THANI, 84320(077) 913-000 
17CENTRAL SALAYA 2 FL 99/21 MOO 2, BANGTOEI, SAMPHRAN, NAKHON PATHOM, 73210(02) 473-8999
18CENTRAL WESTGATE 3 FL 199/3 MOO 6, SAO THONG HIN, BANGYAI, NONTHABURI 11140(02) 594-9999
19CENTRAL FESTIVAL EASTVILLE2 FL 69/3 PRADIT MANUTHAM ROAD, LARDPRAO, LARDPRAO, BANGKOK 10230(02) 018-7777
20CENTRAL NAKHON RATCHASIMA3 FL 888 MITTRAPHAP-NONG KHAI ROAD, NAIMUANG SUB-DISTRICT, MUANG NAKHON RATCHASIMA  DISTRICT, NAKHON RATCHASIMA, 30000(044) 002-888 
21CENTRAL MEGA BANGNA 1 FL 39  MOO 6, BANGKAEW, BANGPLEE, SAMUTPRAKARN, 10540(02) 105-1333-42
22CENTRAL UDON THANI 2 FL 277/1-3, 271/5 PRACHAKSILAPAKHOM ROAD, MARK KHANG, MUEANG UDON THANI, UDON THANI 41000(042) 242-777
23CENTRAL KHONKEAN 5FL99/2 SRICHAN ROAD, NAIMUANG, AUMPERMUANG, KHONKAEN, 40000(043) 288 288-97
24ROBINSON RATTANATHIBET2 FL562 RATTANATHIBET RD NONTHABURI 11000(02) 525-4420
25ROBINSON PHITSANULOK3FL9/98 MOO 5 PHITSANULOK 65000(055) 322-499
26ROBINSON RAMA 95FL9/8-9 RATCHADAPHISEK RD BANGKOK 10310(02) 160-3900
27ROBINSON SURATTHANI 3FL88/1 MOO 10 SURAT THANI 84000(077) 489-911
28ROBINSON UBON RATCHATHANI 2 3FL312 MOO 7 UBON RATCHATHANI 34000(045) 422-811
29ROBINSON CHACHOENGSAO2FL910 THANON BANGPAKONG - CHACHOENGSAO CHACHOENGSAO 24000(038) 564-311

2. Staff will proceed return by refer from Return Policy.

- In case you would like to exchange new items , we will refer from store’s price . You have to pay different price (if occur).

- You have to return main items with free gift (if any).

3. For return cases , our staff at Click & Collect counter will inform refund method base on payment method that you use when placed order. Lead time for refund details as below.

PAYMENT METHODREFUND METHOD (AFTER RETURN APPROVED)
CASH ON DELIVERY / BANK TRANSFER & QR CODE (1-2-3 SERVICE) / PAY AT STORE (CASH)≤ 2,000 THB REFUND BY CASH (RETURN AT CENTRAL ONLY, FOR ROBINSON WILL REFUND BY BANK TRANSFER)
> 2,000 THB REFUND BY BANK TRANSFER. LEAD TIME 3-5 DAYS AFTER RECEPTION OF YOUR BANK DETAILS.
PAY AT STORE (CREDIT CARD)REFUND TO CREDIT CARD. THE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE.
CREDIT CARD / DOLFIN (CREDIT CARD)REFUND TO CREDIT CARD .THE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE.
DEBIT CARD / DOLFIN (DEBIT CARD)REFUND TO DEBIT CARD 7-45 DYAS FOR THE BANK TO PROCESS THE REFUND.
THE 1 POINTREFUND POINTS TO THE 1 ACCOUNT. LEAD TIME 3-5 DAYS.
DOLFIN WALLET BALANCE / DOLFIN (BANK ACCOUNT)REFUND TO WALLET BALANCE FOR 1 DAY.

Remark : In case that a customer used The 1 points redemption as a cash discount together with other payment method in a purchase, we will firstly refund The 1 points to your account and then will refund the rest amount to the same payment method used in the purchase.

If you encounter any problem about Return, please contact Central Online Contact Center.

Office Hours : Monday - Sunday 9.00 AM - 11.00 PM 

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