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Whistel Blowing & Complaints
Whistel Blowing & Complaints
- To promote the participation of both internal and external stakeholders in the corporate governance process, in cases where employees or various groups of stakeholders have concerns or come across actions suspected of violating or failing to comply with laws, regulations, rules, codes of conduct, or corporate governance policies, they can inquire, report, or file complaints along with providing relevant details and evidence to the responsible individuals or departments through the following contact channels:
To send a letter to:
- Audit and Governance Committee
Central Department Store Company Limited (Head Office)
22 Chidlom Tower, 9th Floor
Soi Somkid, Ploenchit Road
Lumpini Sub-district, Pathumwan District
Bangkok 10330, Thailand - Telephone: 1425 ext. 4 Business Hours: Monday to Friday, 9:00 AM – 6:30 PM
- E-mail: CDSwhistleblower@central.co.th
2. Conditions and Considerations for Handling Reports and Complaints
2.1 The details of the report or complaint must be truthful, clear, or sufficient to facilitate the investigation and proceed with further actions.
2.2 Whistleblowers or complainants may choose not to disclose their name, address, or contact number if they believe that such disclosure may compromise their safety or cause any harm. However, if they choose to identify themselves, the company will be able to provide progress updates, request additional useful information, clarify the facts, or address damages more conveniently and promptly.
2.3 Whistleblowers or complainants will be granted protection of their rights, whether they are employees of the company or external individuals.
2.4 The time required to process a complaint depends on the complexity of the matter, the sufficiency of the documents and evidence provided by the complainant, as well as the documents and explanations provided by the accused party.
2.5 The recipient of the complaint and those involved in the fact-finding process must keep all relevant information confidential. It will only be disclosed as necessary, taking into account the safety and potential harm to the complainant, the person cooperating in the investigation, the source of the information, or any individuals involved.
2.6 In cases where the complainant or individuals cooperating in the fact-finding process feel that they may face safety risks or potential harm, they may request the company to implement appropriate protective measures. Alternatively, the company may take the initiative to establish protective measures without the request of the complainant or the cooperating individual if it is deemed likely that harm or safety risks could occur.
2.7 Individuals who have suffered harm or damage will receive appropriate and fair remediation through a proper process.
2,8 Anyone who reports false information or maliciously accuses others may be subject to disciplinary action or legal penalties as applicable.
3. Protection of the rights of employees, workers, or other individuals contracted to work for the company
The company will not take any unfair actions against directors, executives, employees, workers, or other individuals contracted to work for the company, whether by changing their job position, work responsibilities, or workplace, suspending them, intimidating them, disrupting their work, terminating their employment, or taking any other action that constitutes unfair treatment due to the individual's actions or involvement.
3.1 To report if you observe an event or activity that is suspected to be a violation, fraudulent, or non-compliant with laws, regulations, rules, codes of conduct, or corporate governance policies.
3.2 To report information, provide assistance, or cooperate in any way with directors, executives, government agencies, or regulatory bodies for the purpose of consideration or investigation in cases where there is suspicion of a violation or non-compliance with laws, regulations, codes of conduct, or corporate governance policies.
3.3 The company rejects corruption and fraudulent activities, even if such actions may result in the loss of business opportunities. The company will keep the information received confidential and will not disclose the identity of the whistleblower or complainant to the public without consent, unless required by law.
3.4 False complaints: The complainant must act in good faith and without the intent to maliciously harm the organization or individuals. If the whistleblowing or complaint contains statements or information that can be proven to be dishonest, false, groundless, or intended to maliciously target the organization or individuals, the company will take appropriate action according to the company's procedures or applicable laws.
If you witness any actions that may violate the Code of Conduct, please report the complaint through the online reporting system. This channel allows employees or external individuals to report any actions that may be contrary to the company's business practices.
Central reserves the right to make any changes that may occur in the future.
