How to Cancel My Order
Customers can request to cancel their orders through the following channels:
Central Online Contact Center
- Phone: 1425 Press 1
- Live Chat: Access via the website (instructions for accessing live chat)
- Business Hours: Monday to Sunday, 9:00 AM - 9:00 PM
- Email: contact@central.co.th
- Facebook Inbox: Central Online Shopping
Submit a Cancellation Form
- You can submit your request by filling out this form.
- Our customer service team will contact you within 1 day.
We can only process cancellation requests if the order status is still in the "Processing" stage. If the status changes to "Ready to Ship" or "Shipped," we cannot cancel your order. However, when the courier contacts you, you may refuse to accept the parcel.