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Delivery Policy
SHIPPING POLICY
| Standard Delivery | Period of Delivery | Order Amount |
Delivery Charge |
|
| Home Delivery | Bangkok | 2-5 | No Minimum | Free |
| Other | 3-7 | No Minimum | Free | |
| Home Delivery For products are not distributed by Central Online |
Bangkok | 3-7 | No Minimum | Free |
| Other | 3-10 | No Minimum | Free | |
| Cash on Delivery | Bangkok | 2-5 | Maximum ฿5,000 |
Free |
| Other | 3-7 | |||
TERMS & CONDITION FREE STANDARD DELIVERY
- Bangkok areas 2-5 working days www.central.co.th
- Period of Standard delivery service :
- Bangkok areas 2-5 working days
- Upcountry areas 3-7 working days
- Products will be delivered from Monday to Friday. Order after 5 PM. will be processed next day.Certain items may require time to be produced/assembled (Pre-order), therefore delaying the delivery period.
- Some large or heavy products may have additional costs in the product details.
- Special areas (Narathiwat, Yala, Pattani) Island and Remote areas need 2-5 more working days to deliver.
- Free Standard Delivery service is valid until 18 March 2020 – 30 April 2020
- Central Online reserves the right to change the terms and conditions without prior notice.
- case there are any disputes caused by the promotion, committee’s decision is final and not subject to change.
HOW TO TRACK YOUR ORDER "CLICK HERE"
RETURN POLICY
We have made the returns so easy for you!
Merchandises must be returned within 14 working days from the date the item is received
If you have received the wrong item(s) in your order or have received defective/broken item(s) in your order or if your order is missing during delivery, we will process your refund within 7 working days upon the date faulty item(s) reached Central Online.
Remark:
Electronics, Mobile Phones, Tablets and Gadgets cannot be returned and refunded If opened/ seal broken.FOR MORE RETURN INFORMATION "CLICK HERE"
HOW TO RETURN YOUR ORDER "CLICK HERE"
RETURN POLICY
Merchandise must be returned within 14 working days from the date the item is received
If you have received the wrong item(s) in your order or have received defective/ broken item(s) in your order or if your order is missing during delivery, we will process your refund within 7 working days upon the date faulty item(s) reached Central Online.
Return conditions
To be eligible for return, returning item(s) and its packages must be in the conditions according to the below guideline:
| Return Reasons | Your Return Must Be | Remark | |||
|---|---|---|---|---|---|
| New
condition |
Sealed condition
(unopened) |
Complete
(free gift, manual, accessories, original box) |
Tags & labels attached | ||
| Defective, damaged, expired, missing item | No need | No need | ✓ | ✓ | |
| Not as advertised | ✓ | No need | ✓ | ✓ | |
| Incorrect Item delivered | ✓ | ✓ | ✓ | ✓ | |
| Change of mind* | ✓ | ✓ | ✓ | ✓ | |
Non Return Product
For change of mind reason, items listed below cannot be returned.
- Fashion
- Swimwear
- Lingerie and underwear
- Earrings and accessories
- Socks
- Health & Beauty
- Makeup and nail color
- Body care, shower cream
- Perfume, deodorant
- Food supplement
- Oral care products
- Hair care, hair styling products
- Mom & Kids
- Breast pump
- Breast pads
- Feeding bottle, storage bag
- Baby products
- Baby wipes and cleaners
- Rubber teats and nipples
- Pets
- Pet food
- Fish and aquatic pet supplies
- Pet cleaning products
- Sports
- Training equipment
- Massage chair
- Table tennis table
- Billiard, snooker, pool table
- Bicycle
- Boxing gloves, sandbag
- Underwear, socks, swimwear
- Books, Games & Musics
- Books, movie DVD
- Software
- Automotive & Tools
- Oils & lubricants
- Car care and cleaning products
- Air refresher
- Office Equipment
- Table, Wardrobe and Assembled furniture at delivery point.
- Large / oversized furnitu
- Special ordered furniture
- Electronics, Mobile Phones, Tablets & Gadget, Appliances
- All opened / seal broken items
- Others
- Free gift, gift card
- Chemical products
- Food & beverages
- Clearance items
Remarks:
- "Change of mind" means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than above mentioned. Company reserves the right of any returns.
- Electronics, Mobile Phones, Tablets and Gadgets cannot be returned and refunded if opened/ seal broken.
How to return product Click here
THE1 POINT REDEMTION
Turn your points to The Gift of Your Choice
Redeem your points before they are expired.
Privileges for The1 card members
Purchase with your points at Central Online Shopping
CHECK, SHOP, REDEEM
3 simple steps on how to shop with The 1 Card points
Shop
Choose products
Add products in your bag then choose to pay with “The 1 point/redemption” and confirm your order.
Redeem
Pay simply with points
Log into The1 system and choose how to redeem your points
- Redeem by deducting your points
- Redeem by deducting your points + paying with cash
The confirmation email will be sent along with reference number for your point redemption.
Terms & Conditions
- Customer needs to have The 1 Online account. If you don’t have one, you can register by going to (https://www.the1.co.th/en/register) or click “Forgot my password” (https://www.the1.co.th/en/reset-password) in case you cannot remember your login password.
- Minimum points required for purchasing products are 200 points. Please check your points before redeeming at (https://www.the1.co.th/).
- By redeeming your points to purchase products, your points will be deducted every time you make an order (the number of orders per day is not limited).
- You will not earn any points for your The 1 account from any purchase made with point redemption.
- The price differences from point redemption need to be paid online by credit card and restricted from joining any credit card promotions.
CENTRAL Chat & Shop
3 Steps using Click & Collect Service
Select Click & Collect Service
Click "Pick Up Location" at Shipping & Payment and select your preferable branch. More information regarding Terms & Conditions, please discover more at "more details..."
Get Receiving Code
We will send you receiving code to your registered email and SMS. The Code will be used for picking up your order in the next step.
Collect Order
Please display the code with the original ID card at Click & Collect counter at your selected branch.
Shipping Fee
| Delivery zone | Order conditions | Delivery charge |
|---|---|---|
| Click & Collect at Central, Zen, Robinson at Holiday In Silom |
No Minimum | Free |
| Remark: Bulky or heavy items may be subject to delivery surcharge. Additional information can be found on the item page. | ||
