HOW TO CANCEL
Customer can request to cancel your order by channel as below.
- Central Online Contact Center
- Fill in Cancellation Form : You can send you request by fill in this form
- Customer Support Specialist will contact you within 1 day.
Please be noted that we can proceed for order status "Processing" only . If your order status change to "Ready to ship" or "Shipping", we cannot cancel your order. You can reject to accept the packages when our service providers contact you.
Check your order status by clicking My Orders on www.central.co.th.
HOW LONG WILL IT TAKE TO BE REFUNDED?
(in case of return accepted or cancellation)
|Payment method||Refund method||Lead time|
|Cash on delivery||Bank transfer||3-5 days after reception of your bank details|
|PAY AT BANK COUNTER , BANK TRANSFER (1-2-3 SERVICE)|
|CREDIT CARD / DOLFIN (Credit Card)||Refund to credit card||THE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE.|
|DEBIT CARD / DOLFIN (Debit Card)||Refund to debit card||7-45 Days for the bank to process the refund|
|The 1 point||The 1 Account||3-5 days|
|DOLFIN Wallet Balance / DOLFIN (Bank Account)||REFUND TO WALLET BALANCE||1 DAY|
Remark : In case that a customer used The 1 points redemption as a cash discount together with other payment method in a purchase, we will firstly refund The 1 points to your account and then will refund the rest amount to the same payment method used in the purchase.